Privacy Policy

dek88 collects personal data through several channels: at the point of account registration, during KYC verification, through your ongoing use of the Platform, and via automated technical systems. The categories of personal data we may collect include:

• Identity data: full legal name, date of birth, gender, and a copy of your government-issued identification document (national ID card, passport, or driving licence issued by Bangladesh authorities).
• Contact data: mobile telephone number, email address, and residential address (city and district within Bangladesh where applicable).
• Financial data: mobile banking account identifiers associated with bKash, Nagad, Rocket, or Upay; bank card details (card number masked to last four digits, expiry date, cardholder name); transaction history including deposits, withdrawals, and bonus credits.
• Technical data: IP address, browser type and version, operating system, device type and model, session timestamps, pages visited, and in-platform behavioural data such as game sessions played, bet amounts, and feature interactions.

dek88 uses the personal data we collect for the following specific purposes, each of which is tied to a lawful basis for processing:

• Account creation and management: to register your dek88 account, verify your identity, maintain your account profile, and process your login sessions securely.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to verify that payment methods used belong to the registered account holder; and to maintain accurate financial records.
• Fraud prevention and anti-money laundering compliance: to detect, investigate, and prevent fraudulent activity, bonus abuse, collusion, and money laundering in compliance with applicable international AML obligations.
• Customer support: to respond to your enquiries, resolve disputes, investigate complaints, and deliver support communications in connection with your dek88 account.
• Personalisation and service improvement: to analyse aggregated, anonymised usage data in order to improve Platform features, game catalogue relevance, and promotional targeting — always in a manner that does not identify you individually.

dek88 does not sell your personal data. We may share your data with third parties only in the following limited circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, and card network processors (Visa, Mastercard) receive only the transaction data strictly necessary to process your deposit or withdrawal. These providers operate under their own privacy frameworks and are not authorised to use your data for any purpose other than completing the transaction.
• Game providers: Pragmatic Play, Evolution Gaming, Spribe, PG Soft, Ezugi, and other licensed game studios may receive anonymised session data required to operate their games on the dek88 platform. No personally identifiable information is shared with game providers beyond what is technically required for game delivery.
• KYC and identity verification partners: dek88 may use third-party identity verification services to confirm the authenticity of documents submitted during the KYC process. These providers are contractually bound to process your data only for identity verification purposes.
• Law enforcement and regulatory bodies: where dek88 is required by applicable law, court order, or regulatory direction to disclose personal data, we will comply with such requirements. We will notify affected users where legally permissible.

dek88 uses cookies and similar tracking technologies to operate the Platform, maintain your session state, and understand how users interact with the site. The types of cookies we use include:

• Strictly necessary cookies: required for the Platform to function. These include session authentication tokens, security tokens, and load-balancing identifiers. You cannot opt out of these cookies while using dek88.
• Analytical cookies: used to understand aggregated user behaviour, page performance, and navigation flow. This data is anonymised and used solely to improve the Platform experience.
• You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the dek88 Platform. dek88 does not use cookies to track your activity on third-party websites.

dek88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention schedule is as follows:

• Active account data (identity, contact, financial, and technical data): retained for the lifetime of your active dek88 account and for a period of up to five (5) years following permanent account closure, to satisfy legal record-keeping and AML obligations.
• Transaction records: retained for a minimum of five (5) years from the date of the transaction, in compliance with financial record-keeping requirements.
• Customer support communications: retained for three (3) years from the date of the last relevant communication, to support dispute resolution and complaint handling.
• Anonymised analytical data (aggregated, non-identifiable usage statistics): may be retained indefinitely for internal product improvement purposes, as this data cannot be used to identify any individual.

dek88 implements a layered security architecture to protect all personal data held on our systems. Our security measures include, but are not limited to:

• TLS/SSL encryption on all data transmission channels between users' devices and the dek88 Platform servers.
• Encrypted storage of all passwords and sensitive authentication credentials using industry-standard one-way hashing algorithms. dek88 staff never have access to your plaintext password.
• Access controls restricting internal staff access to personal data on a strict need-to-know basis, with all access logged and audited.

As a dek88 user, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected]:

• Right of access: you may request a copy of all personal data dek88 holds about you, along with information about how that data is used and with whom it is shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: subject to legal retention obligations, you may request deletion of your personal data. We will action erasure requests within 30 days of receipt, except where retention is required by law.
• Right to object: you may object to our processing of your personal data for direct marketing purposes at any time. To opt out of promotional communications, contact [email protected] or use the unsubscribe link in any marketing email.

dek88 is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a person under 21 has registered on dek88, please notify us immediately at [email protected].

• Parents and guardians who believe their child has registered on dek88 without their knowledge should contact [email protected] immediately with the registered mobile number or email address. dek88 will investigate and act on all such reports within 24 hours.
• dek88 uses age-verification checks at the point of account registration and during KYC processes to prevent underage access to the Platform.
• dek88 supports responsible gaming initiatives and encourages parents and guardians to use parental-control software on shared devices to prevent access to online gambling platforms by minors.

dek88 may process and store personal data on servers located outside of Bangladesh. Where personal data is transferred internationally, dek88 ensures that appropriate safeguards are in place — including contractual protections with data processors — to ensure that your data receives a standard of protection equivalent to that described in this Policy. By using dek88, you consent to the transfer of your personal data to servers outside Bangladesh for the purposes described in this Policy.

dek88 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will notify registered players by email and by displaying a prominent notice on the dek88 Platform prior to the changes taking effect. The most current version of this Privacy Policy is always available at https://dek88.app/privacy-policy. We encourage you to review this Policy periodically to stay informed about how we protect your data. Your continued use of dek88 following the effective date of any revision constitutes your acceptance of the updated Policy.

• Review your account settings at any time from your dek88 profile to update contact details, change your password, or manage responsible gaming preferences.
• Submit a data access request at any time by emailing [email protected] with the subject line "Data Access Request" and your registered mobile number.
• Request deletion of your personal data by emailing [email protected] with the subject line "Data Deletion Request" after permanently closing your dek88 account.
• Opt out of marketing communications at any time by clicking the unsubscribe link in any promotional email, or by emailing [email protected] with the subject line "Unsubscribe".

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way dek88 handles your personal data, please contact our support team at [email protected]. We aim to respond to all privacy-related enquiries within 48 hours during normal operating hours (Bangladesh Standard Time, UTC+6). For urgent data security concerns — such as suspected unauthorised access to your account — please contact us immediately so we can act without delay.

This Privacy Policy is governed by and construed in accordance with applicable international data protection standards. dek88 is committed to maintaining data handling practices that align with globally recognised privacy principles, including data minimisation, purpose limitation, storage limitation, and data subject rights. Players are responsible for ensuring their use of the Platform is lawful in their own jurisdiction.